Refund Policy
Returns
Due to COVID-19, we are not able to accept returns or exchanges at this time. Should you have any questions or have a concern about a product you’ve purchased, please consult our team at BlackCultureCandles@gmail.com.
Damages and Issues
Route provides protection for shipments that are lost, broken, or stolen. This service is automatically added to each order, by removing the Route Package Protection from your order, you understand that lost, broken and stolen packages will not be replaced or refunded. Visit routeapp.io to learn more.
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item. There is a 7-day grace period starting from the time the package is marked at "ARRIVED" for a full refund or exchange to be considered.
Promotions
Promotions can not be retroactively applied to orders placed prior to the start of the promotion. For cancellation requests, please see our Order Cancellation policy.
Order Cancellations
Cancellation requests must be received within 12 hours of purchase. Although the product may not be shipped, the inventory of orders and pre-orders are processed in our system and we are unable to accommodate any changes after 12 hours.
Please direct all cancellation requests to BlackCultureCandles@gmail.com