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Return Policy | Return Policy

At Black Culture Candles, every candle is crafted to bring joy, culture and connection into your space. If something isn’t quite right, we’re here to help.

Shipping Protection with Route

For extra peace of mind, we offer Route Package Protection at checkout. This optional service protects your order against loss, damage, or theft during transit. If your order arrives damaged or is missing, you can file a claim directly through Route for a quick replacement or refund at https://claims.route.com.

Eligibility for Returns
We gladly accept returns under the following conditions:

✔️ Requests must be made within 7 days of delivery.
✔️ Items must be in their original, unopened packaging and in the same condition as received.
✔️ Return shipping costs are the responsibility of the customer unless the return is due to our error.

Non-Returnable Items

🚫 Candles that have been opened or used.
🚫 Clearance or final sale items.

How to Start a Return

To initiate a return or if you have any concerns about your order, please reach out to us at Support@BlackCultureCandles.com.

Once your return is received and approved, you’ll receive a refund, exchange, or store credit, depending on your preference.

We appreciate you being part of our Scent Journey and will do our best to ensure your experience is filled with joy, culture, and connection.