FAQ | Frequently Asked Questions | Black Culture Candles

About Black Culture Candles

What is Black Culture Candles?

Black Culture Candles is more than an artisan candle brand, it’s a scent journey through Joy, Culture, and Connection. Inspired by the memories and experiences that connect us, our luxury candles elevates every day moments with warmth and nostalgia.

What makes your candles unique?

Each Black Culture Candle is crafted to tell a story and evoke emotions. Our candles feature:

Signature scents inspired by cultural experiences and nostalgia.
Wood wicks for a soothing, crackling ambiance.
Etched glass jars designed to diffuse candlelight beautifully.
Eco-conscious ingredients, including sustainable wicks and recyclable glass.
Multi-sensory experience, combining fragrance, sound, and aesthetic appeal.

Products & Ingredients

What ingredients do you use in your candles?

Our candles are made with:

Vegan coconut apricot wax (non-toxic, clean-burning, and sustainable).
Custom fragrance blends inspired by shared memories.
Crackling wood wicks for an enhanced sensory experience.
Etched glass jars that add a touch of luxury to your space.

Are your candles safe for people with allergies or sensitivities?

Yes! Our candles are phthalate-free, paraben-free, and toxin-free. However, if you have severe fragrance sensitivities, allergies or asthma, we recommend testing a small size first.

Are your candles eco-friendly?

Yes! Sustainability is important to us. Our candles are:

Made with vegan, non-toxic coconut apricot wax.
Poured into recyclable and reusable etched glass jars.
Designed with sustainably sourced wood wicks.

Candle Care & Usage

How do I get the best burn from my candle?

For the best experience:

Trim the wick to ¼ inch before each burn to prevent soot.
Let the wax melt to the jar's edge during the first burn to avoid tunneling.
Burn for no more than 4 hours at a time.
Keep away from drafts and flammable objects for safety.

Why is my candle wick not staying lit?

Wood wicks may require a few tries to light properly. If your wick won’t stay lit:

Trim off any charred wood from previous burns.
Ensure you are lighting the base of the wick, not just the tip.

Can I reuse the etched glass jar?

Absolutely! Once your candle is finished:

Place the jar in hot water to remove leftover wax.
Clean with soap and warm water.
Repurpose it as a vase, storage container, or decorative piece.

Scent Journey & Product Selection

What is the Scent Journey?

Our Scent Journey is an immersive way to explore our candles. Each scent is inspired by a cultural experience or memory, allowing you to connect through fragrance.

What scents do you offer?

Our signature scents include:

Grandma’s Garden – Green tea, florals, amber
Black Joy – Pineapple, citrus, jasmine
Black Love – Sandalwood, musk, orchid
Friday Night – Chocolate, bourbon, toasted fig
Cleaning Day – Lemon, mint, eucalyptus, melon
Rhythm & Blues – Lily of the valley, musk, citrus

What sizes are available?

13 oz (large candle)
8 oz (medium candle)
2 oz travel tins (part of our Scent Journey Sampler)

How can I decide which scent is right for me?

Try the Scent Journey Sampler, which includes six 2oz travel candles.
Read our scent descriptions on each product page.
Follow us on Instagram and Pinterest for scent pairing recommendations!

Orders & Shipping

How long does shipping take?

We ship all orders via USPS 2-Day Priority. Orders are processed within 2 business days, and you'll receive tracking information once your order ships.

Do you offer international shipping?

Currently, we only ship within the U.S., but we hope to expand soon!

What should I do if my order arrives damaged?

We partner with Route Shipping Insurance to protect your purchase. If your candle arrives damaged, file a claim through Route at https://claims.route.com for a seamless replacement or refund.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery, provided the candle is unused and in its original packaging. Return shipping costs are the customer’s responsibility unless the return is due to our error.

What items are non-returnable?

Used or burned candles
Sale or clearance items

How do I initiate a return?

Gifting & Corporate Orders

Do you offer gift packaging?

Yes! Each candle comes with:

A box of matches
A candle care card
A thank-you card with a discount code for future online purchases.

For bulk gift orders, contact info@BlackCultureCandles.com.

Do you offer corporate or wholesale gifting?

Yes! We offer corporate gifting options and wholesale partnerships. Reach out to info@BlackCultureCandles.com for details.

Contact & Support

How can I contact you?

For any questions or support, email us at support@BlackCultureCandles.com