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FAQ: Frequently Asked Questions

Buying a candle online comes with questions—especially when you can’t smell it first.

Here you’ll find answers about our candles, ingredients, candle care, Scent Journey, shipping and more. If you still need help, reach out. We’re always happy to help.

What is Black Culture Candles?

Black Culture Candles is an artisan candle studio offering a Scent Journey through Joy, Culture and Connection with eco-conscious candles inspired by shared memories and experiences.

Each candle brings together inspired scent, etched glass, ambient light and the gentle crackle of a wood wick.

Learn more on our About Page.


What makes your candles unique?

Every Black Culture Candles scent begins with a shared memory or experience.

Our candles are made with:

  • Inspired scents connected to familiar memories, places and moments.
  • Crackling wood wicks that add a gentle layer of sound.
  • Laser-etched glass that allows candlelight to pass through for a soft ambient glow.
  • Vegan coconut-apricot wax selected for a clean, even burn.
  • High-quality, phthalate-free fragrance oils.

Scent, light, story and sound work together as part of the Scent Journey.


What ingredients do you use in your candles?

Our candles are made with:

  • Vegan coconut-apricot wax
  • Phthalate-free fragrance oils
  • Sustainably sourced crackling wood wicks
  • Laser-etched glass vessels

Each inspired scent is developed to bring a shared memory or experience to life through fragrance.


Are your candles safe for people with allergies or fragrance sensitivities?

Our candles are made with vegan coconut-apricot wax, high-quality, phthalate-free fragrance oils and sustainably sourced wood wicks.

Because I live with asthma and allergies, I pay close attention to the ingredients I use in the candles I make and burn in my own home.

That said, fragrance sensitivities and allergies vary from person to person, so we cannot guarantee that any scented candle will be appropriate for everyone.

If you’re sensitive to fragrance, review the scent notes on each product page and consider starting with a smaller candle or the Scent Journey Sampler before choosing a full-size candle.


Are your candles eco-conscious?

Yes. Eco-conscious choices are one of the reasons why I make Black Culture Candles.

Because I have asthma, I’ve always paid close attention to what goes into the candles I burn in my own home. That shaped the materials I chose when I began making candles and still guides how I make them today.

Our candles feature:

  • Vegan coconut-apricot wax
  • High-quality, phthalate-free fragrance oils
  • Sustainably sourced wood wicks
  • Reusable and recyclable glass vessels
  • Etched designs rather than applied front labels

 

How do I get the best burn from my candle?

For the best burn:

  • Trim your wood wick before each burn, removing the loose charred wood.
  • On the first burn, allow the melted wax to reach the edges of the vessel.
  • Burn for no more than 3 hours at a time.
  • Keep the candle away from drafts, children, pets and flammable objects.
  • Never leave a burning candle unattended.

For more guidance, visit our Candle Care Page.


Why won’t my wood wick stay lit?

Wood wicks sometimes need a little extra care.

If your wick won’t stay lit:

  • Remove the loose, charred wood from the previous burn.
  • Make sure the wick is not trimmed too short.
  • Hold the flame across the wood wick long enough for it to catch evenly.
  • Make sure melted wax is not covering too much of the wick.

Visit our Candle Care Page for more help.


Can I reuse the etched glass vessel?

Yes. Once the candle is completely finished and the vessel has cooled, remove the remaining wax and wick hardware, then clean the glass.

The etched vessel can be reused for storage, flowers or décor, allowing it to stay part of your home long after the candle is finished.


What’s the Scent Journey?

The Scent Journey is a way to help you discover the inspired scents that connect with your space, your mood, and the way you want your home to feel.

Each inspired scent begins with a shared memory or experience and brings its own feeling to your space—from the comfort of Black Love to the freshness of Cleaning Day or the ease of Friday Night.

You can explore the collection through individual candle descriptions, the Scent Journey Quiz, or the Scent Journey Sampler.

 

What scents do you offer?

Our Signature Scent Journey Collection includes:

Seasonal and limited-edition scents may also be available throughout the year.


What sizes are available?

Our Signature candles are available in:

  • 13 oz etched glass candles | Up to 75 hours with recommended 3-hour burn sessions
  • 8 oz etched glass candles | Up to 50 hours with recommended 3-hour burn sessions
  • 2 oz tins | Available in the Scent Journey Sampler

Available sizes and vessel colors may vary by scent or seasonal collection.


How can I decide which scent is right for me?

There are a few ways to begin:

  • Take the Scent Journey Quiz for a guided recommendation.
  • Try the Scent Journey Sampler to experience all six Signature scents at home before choosing a full-size candle.
  • Read the scent notes and descriptions on each product page.

If you still aren’t sure, contact us at support@BlackCultureCandles.com and we’ll be happy to help.

 

Do you offer gift packaging?

Every candle arrives beautifully packaged and ready to give.

Packaging includes:

  • Long matches
  • Dust cover
  • Candle care guidance

For bulk or special gifting inquiries, contact info@BlackCultureCandles.com.


Do you offer corporate or wholesale gifting?

Yes. We offer corporate gifting and select wholesale opportunities.

Contact us at info@BlackCultureCandles.com for more information.


How can I contact you?

For questions about your order or our products, email: support@BlackCultureCandles.com.

 

Black Culture Candles® and the Black Culture Candles logo are registered trademarks of Black Culture Candles, LLC. All rights reserved.