Pre-Order Terms & Conditions

Welcome to the pre-order page for our Eclipse Candle! We're thrilled to offer you an opportunity to secure this limited edition candle. By placing a pre-order, you agree to the following terms and conditions:

1. Pre-Order Period: Pre-orders for the Eclipse Candle are open until April 8. Orders placed after this date will not be guaranteed availability of the product.

2. Production and Shipping: Each Eclipse Candle is individually handcrafted with care. Pre-ordered candles will be shipped out by April 30. We will keep you informed about your order status and provide tracking information once your candle is dispatched.

3. Payment: Full payment is required at the time of pre-ordering. Payments are processed securely through our website. Please ensure your payment details are correct to avoid delays.

4. Cancellations and Refunds: Pre-order cancellations can be made up to 7 days after placing the order. To cancel, please contact our customer service team at BlackCultureCandles@gmail.com. Refunds will be processed to the original payment method within 10 business days of cancellation. After this period, pre-orders cannot be canceled, and payments are non-refundable.

5. Changes to Orders: If you need to make changes to your shipping address or order details, please contact us within 7 days of placing your order at BlackCultureCandles@gmail.com. We cannot guarantee changes after this period.

6. Limitations of Liability: Black Culture Candles is not responsible for delays outside of our control, such as shipping delays caused by carrier issues or adverse weather conditions. In the event of a significant delay, customers will be notified and offered the option to cancel their order for a full refund.

7. Customer Satisfaction: Your satisfaction is our priority. If you have any concerns or issues with your received product, please contact us within 7 days of receipt to address any matters of quality or damage.

By placing a pre-order for the Eclipse Candle, you acknowledge and agree to these terms and conditions. We're excited to bring a piece of our heritage and joy into your home with our Eclipse Candle. Thank you for your support and for celebrating Joy, Culture and Connection through scent with us.